Humanising Digital Technology
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In this episode
In this episode, Tobi and James dive into digital transformation in the care sector. They discuss the significance of this shift and its tangible benefits for care providers, covering how current staff can adapt to digital systems, the impact on recruitment, and the overall effects on care businesses, from quality to efficiency.
James shares some real-world outcomes, and great insights on how digital transformation can benefit external stakeholders like lenders and investors and explores the future trends in the digital care space, including the role of AI.
This episode is sponsored by Salesforce. You can download the state of service report mentioned in the episode here.