Smooth Live Chat
is now live
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LoginLead Email Notifications
All lead notifications will be sent to the e-mail(s) determined during the set-up process.
We can always change or add e-mail addresses
in the future, should you need.
When you receive an email letting you know
a conversation has occurred on Live Chat,
the subject line will signify the type of lead.
Leads are classified into
three categories
Sales
You will be charged for these leads.
This is a lead which has met all qualifying questions. Qualifying questions are discussed during client account set-up
Service
You will not be charged for these leads.
These are questions from current customers, i.e. “I am expecting a call from your office about a payment, when will I receive follow up?”
Other
You will not be charged for these leads.
This lead has not met one or some of the qualifying questions. i.e. the user is enquiring for a service you do not offer.
Watch this short tutorial
on how to navigate the portal
Still have a question?
All correspondence regarding Live Chat should be sent to team@prosperwell.co.uk to give our Live Chat team maximum visibility to your email and allowing us to respond more efficiently.
We will respond within 48 business hours at the very latest.