We Were Recently Featured in Caring Times: Build Better Sales Teams and Systems

We were recently featured in Caring Times, where our Head of Sales and Customer Experience, Lisa Vile, spoke about why enquiry handling in care needs urgent attention, and what needs to change.

At Prosperwell, we’ve helped providers drive occupancy, grow weekly hours, and generate hundreds of high-intent enquiries through digital campaigns. But as Lisa highlights, if sales teams aren’t set up for success, it doesn’t matter how many leads come your way. They’ll fall flat.

“It’s not that people don’t care,” Lisa says. “It’s that no one has shown them what a good sales process looks like.”

This article explores the real-world challenges faced by care teams, particularly when sales teams underperform due to issues such as inconsistent follow-up and a lack of ownership. It highlights how improved training and clearer systems can make a significant difference.

Lisa also explains how we’ve built a dedicated Sales and Customer Experience division at Prosperwell to help providers build more effective sales teams and convert more enquiries.

You can read the full article on Page 20:
Build better sales teams and systems – Caring Times

‍